Quick, reliable payment on the loads you want to haul. From Quick Pay to cash advance—choose from convenient payment options that put you in the driver’s seat for when and how you get paid.
*Explore our Mexico carrier payments page by clicking here.
Payment options that put you in control of your business
Your business has unique needs. We’ve got you covered. Try our helpful tool to see which payment option (or options) will help you meet your goals.
Recommended
Cash Advance
Get up to 60% of your payment
on the loads you want,
immediately after pick up.
Learn more
Recommended
Quick Pay
Get total payment on all loads—
just two days after submitting
load documents.
Learn more
Start the payment process
Upload your load documentation to start the payment process. With several convenient ways to submit paperwork, it’s easy to choose the option that works for you—regardless of whether you’re on-the-go or in the office.
Take a picture and send via our mobile apps
Mobile Apps
Email your scanned documents one load at a time with LoadDocs
LoadDocs
Save on more than fuel with a C.H. Robinson Fuel Card
- Save on fuel
Earn an average of $0.37-40 per gallon of fuel* at TA Petro and TA Express and thousands of EFS Network locations nationwide.*** - Find the best fuel price
Use our location-based fuel finder to compare retail fuel prices with your available discount as a C.H. Robinson contract carrier. - Customize payment options
Choose from payment-funded, self-funded, and credit options to use the card on your terms. - Enjoy the flexibility of MasterCard®
Use your C.H. Robinson fuel card as a payment method anywhere MasterCard is accepted.
What people are saying
Testimonials
“C.H. Robinson’s Quick Pay is great because it enables us to take on bigger projects that typically require more assets and personnel without cutting into our cash flow.”
Wayne Timmons
President, Timmons Transit Inc.
Frequently asked questions
When it comes to choosing the right payment option, uploading documents, or speeding up the payment process, you have questions, we have answers.
Q: How do I get paid on my loads?
C.H. Robinson offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to [emailprotected].
Q: What paperwork is required to get paid?
Always submit the signed Bill of Lading (BOL) with receiver signature for each stop and the invoice for every load. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.
Q: I’ve submitted all my load paperwork, why haven’t I been paid?
There are several reasons why a load payment has not been released. The most common reasons include:
- Missing or illegible paperwork
- Load number is not written on each document received
- Correct load number not written on each document received
- Bill of lading (BOL) is not signed
- Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
- The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
- Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.
Q: What's the fastest way to get paid?
C.H. Robinson offers multiple ways to get paid quickly. Cash Advances allow you to get up to 60% of your payment right when you pick up a load. Quick Pay ensures you get paid 2 days after you submit all load documents, including a proof of delivery.
Q: How do I earn the lowest Quick Pay rates?
Contract carriers who earn Key status in our Carrier Advantage Program by reaching 95% on-time performance and 90% tracking success are eligible to receive our lowest Quick Pay rates.
Q: How do I check the payment status of a load?
Contract carriers can check the payment status of a load within the My Loads or Payments tab in Navisphere Carrier—web or app.
View more FAQ's
Still have questions about getting paid?
We’re here to answer your questions about payment options, resolving outstanding claims, or anything else. Our carrier services team is standing by, ready to help.
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